The process begins with a design consultation.  This is a scheduled telephone consultation during which a Custom Build Sheet (spec sheet) is created that outlines the details for your custom order.  The Custom Build Sheet documents your preferences and options, in addition to Scott's recommendations.  It also documents the expected delivery and specific cancellation costs over the time of the build process.  Cancellation costs are a function of the general appeal of your design, special decals, etc. and the cost of the selected parts.  This Custom Build Sheet will be sent to you for review and approval.

Custom Order Terms

The Custom Build Sheet must be signed and returned to us with a 50% deposit to begin work on your order.  Mad Creations Unltd. will then confirm the expected delivery date.  The completion date of your instrument is something we try to stay extremely close to.  If your order is completed early, the balance is due upon request.  In any case, the balance is due upon completion, prior to shipping.

Delays in Ordering

The terms provided on the Custom Build Sheet will be honored for thirty (30) days.  If not approved and returned with deposit within that time, then Mad Creations Unltd. reserves the right to revise its contents.  If you choose not to move forward within this time with your custom order, we will keep your Custom Build Sheet and consultation notes on file for one year.

Changes to Custom Orders

During the build process, some changes may be possible while others might not be.  If changes are made that result in additional cost, that amount will be added to the balance, which is due prior to shipping.

Cancellations

Each custom guitar is built specifically and only for you, the customer.  Therefore, depending upon how far along production of the custom guitar is, cancellations may not always be possible.  The refund as a result of cancellation will be as defined in the Custom Build Sheet.

No transfer of ownership during the build process prior to delivery is allowed without the express written consent of Mad Creations Unltd.